Professionals participating in accountable care organizations and value based purchasing need better understanding when it comes to patient activation and engagement.
Patient Engagement
Net Promoter Score and Loyalty
One business metric making its rounds around the globe is the net promoter score. This metric gauges the health of your business from a client’s perspective and can be used to calculate customer lifetime value. Are you ready to use it in your business model?
Shared Decision Making
Are you aware that National Quality Forum desires shared decision making be included as a standard of care?
Person-centered Approaches: What Matters to Patients
Qualitative studies are often times my most favorite. I truly appreciate qualitative studies because it is through them that we learn because of the reflective thoughts that come out of the study.
