The program identifies our most satisfied clients and provides a framework for sharing your knowledge and experiences to help other providers understand the benefits of FOTO Patient Outcomes and make an informed purchasing decision.
Get Recognized for What You Already Do
Word-of-mouth references naturally occur as clients talk to their friends and industry peers. By participating in the Client Advocacy Program, we can showcase your achievements, so others in the industry can see how you’ve been able transform your organization.
Benefits of Participation
Participation in the Client Advocacy Program is free, and comes with exclusive benefits including:
- Dedicated Client Support toll-free number
- Access to our FOTO Client Success program
- Direct access to FOTO executive sponsors
- FOTO Executive Dashboard or NPS Reporting for 6 months at no cost
Participation On Your Terms
We know your time is valuable. Our FOTO team will work with you to ensure that any reference requests or related activities align with your availability and preferences. If at any time you’d like to adjust your participation, we’ll be happy to accommodate your request.
Reference Request Process
Reference calls and/or site visits with prospective clients are one of the top activities requested of advocates. Below is how the reference request process works.
1. Initial Inquiry
A prospective client asks a FOTO sales representative to provide a reference client
2. Finding a Fit
A sales representative looks for an appropriate advocate that fits the criteria for this prospective client.
3. Reference Ask
A sales representative reaches out to the primary advocate contact via email and phone to ask about availability for a reference call and/or site visit.
4. Scheduling Logistics
Once the advocate agrees, the sales representative coordinates the specific details.
5. Prepping the Advocate
Prior to the call or site visit, the sales representative provides a brief overview of the prospective client, along with potential questions they might ask.
In addition to reference calls/site visits, we may occasionally reach out to request your participation in a marketing activity. While these are optional, they are powerful ways to share your success and highlight all the ways you’re improving performance, efficiencies and outcomes. Examples of these activities include:
Video testimonial or written story about the challenges you experienced, and the success, with metrics if available, you’ve achieved since implementing FOTO's solutions.
Proactive review of FOTO’s solutions on a public, third-party website (i.e. Capterra, G2 Crowd, Software Advice).
One or more quotes about what you like about FOTO’s solutions, services and as a company overall. These quotes are used in various places—website, collateral, presentations, email campaigns, promotional material, press releases, etc.
Online webinar presentations, with or without FOTO employees or other FOTO clients, on industry issues or a testimonial of how FOTO solutions helped their business.